Norton Healthcare hit with ‘cyber-event’ amid ongoing computer system shutdowns

Norton Healthcare hit with ‘cyber-event’ amid ongoing computer system shutdowns

Norton Healthcare says it has been victimized by a “cyber-event,” and some of its computer network systems have been offline since Tuesday.

The Louisville-based health care giant confirmed Thursday evening that its information services and cybersecurity experts are investigating the event, according to Renee Murphy, senior vice president and chief marketing and communications officer. Norton has notified law enforcement.

Louisville’s third-largest private employer first had “issues with our computer network” and “received a suspicious communication related to our information systems” Tuesday, Murphy said.

Norton took several systems offline – including internet and email access – as a precaution. Its teams are working to restore operations “as quickly and safely as possible.”

“We are working closely with external partners to thoroughly analyze the network while simultaneously working to restore impacted systems,” Murphy wrote in an email. “Health care systems around the country have dealt with similar cyber events, and cybersecurity is a top concern for Norton Healthcare. Our commitment to providing care to our community has not changed.”

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All locations remain open and operational with the health care system following “established protocols” for the situation, according to an email from Maggie Roetker, public relations director for Norton.

Patients should continue to arrive for regularly scheduled appointments unless they are contacted by phone, and they can call their provider’s office for a written prescription to pick up. The office can also help if prescription pickup is not possible.

As of 4:15 p.m. Wednesday, some of Norton’s systems were partially restored.

Norton shared a Twitter post Thursday morning saying its MyChart service is now available. eCare and online scheduling remain unavailable.

Norton has more than 40 clinics and hospitals in the Louisville area.

This story may be updated.

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Reach reporter Caleb Wiegandt at cwiegandt@gannett.com. Follow him on Twitter at @CalebWiegandt.

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