A massive computer system crash brought Disneyland and Disney California Adventure to a grinding halt with visitors unable to enter the front gates or use many technology-dependent features at the Anaheim theme parks.

An outage with the Disneyland Resort’s ticketing system on Thursday, April 20 affected the turnstiles at Disneyland and Disney California Adventure, according to Disneyland officials.

The computer issue was resolved in about half an hour and Disneyland cast members addressed any impacts with guests on a case-by-case basis, according to Disneyland officials.

The crippling computer issues prevented visitors from entering Disneyland and DCA, parkhopping between parks or using the parking structures starting at about 11:30 a.m. Thursday, according to WDW News Today and social media posts.

MagicBand wearable tech devices were not working and Disneyland annual passholders were unable to scan their tickets for discounts. Disneyland parking lot attendants were forced to hand out paper parking tickets rather than scan barcodes on visitors’ smartphones.

The system outage trapped thousands of visitors in a “crazy scene” outside the gates of the plaza between Disneyland and DCA, according to Twitter user Kevin Penfold.

“Nobody new can be let in until system gets fixed,” Penfold wrote on Twitter.

Crazy scene @Disneyland thousands trapped outside the entrance as ticketing has completely broken down. Nobody new can be let in until system gets fixed. pic.twitter.com/ZgV1XrWYsQ

— Kevin Penfold (@Kevin__Penfold) April 20, 2023

“Bring patience if you’re on the way to Disneyland right now,” Rebecca Saryan wrote on Twitter. “No one is going in at the moment.”

The computers are down at the main gate for both parks. Bring patience if you’re on the way to Disneyland right now. No one is going in at the moment. #disneyland #DisneylandResort #Disney100 #happiestplaceonearth pic.twitter.com/SMuVPu8q1k

— Rebecca Saryan (@chubecca) April 20, 2023

Author


Brady MacDonald

| Reporter

Brady MacDonald is a theme park reporter for the Orange County Register and the Southern California News Group. He’s covered the theme park industry for more than 25 years. He writes about Disney, Universal, Six Flags, SeaWorld, Cedar Fair and Legoland parks in Southern California, across the United States and around the world. As a member of the SCNG Features team, he also writes about entertainment, travel, pop culture, music, restaurants and craft beer.