The Starbucks app is down, making it impossible for customers to place their virtual orders.
The company’s mobile app, used by more than 30 million customers, according to Inc.com, is reportedly down as of this morning. According to outage monitoring site DownDetector, reports of the app’s outage started pouring in around 6:30 am ET. Users note that the app won’t load store locations, and online ordering is unavailable. Others were not able to log on to the website.
It remains uncertain when the app will be restored, and Starbucks has not issued a statement in response to the outage at the time of this publication.
Global software outage affects Starbucks
Just over a week ago, Starbucks was on the receiving end of a global Microsoft CrowdStrike outage, where businesses, flights and medical services were affected. Some Starbucks locations were taking only cash, according to USA TODAY. Some consumers complained on social media about not being able to use the Starbucks mobile app.
“This morning’s outage was so annoying. I had to actually place my Starbucks order in person like a caveman,” Derek Daczewitz posted on X.
Sherrod DeGrippo posted a picture of a hand-written note at her Starbucks drive-up window that read: “Everything is down plz come to walk-up.”
“I am now personally affected by this because I had to order my Starbucks latte verbally and stand in a line. Am I entitled to compensation?” she asked on X.
Another consumer posted that he had to use his Starbucks points to redeem his Double Shot Ice Shaken Espresso, because the credit card point-of-sale system wasn’t working.
In a statement to USA TODAY, Starbucks spokesperson Jaci Anderson said at the time, “Starbucks is among those companies experiencing impacts due to a widespread third-party systems outage, resulting in a temporary outage of our mobile order ahead and pay features. We continue to welcome and serve customers in the vast majority of our stores and drive-thrus and are doing everything we can to bring all systems online as quickly as possible. We apologize for any inconvenience.”
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