CiaoDott raises €1.5M pre-seed to bring vertical voice AI to Italy’s medical sector

CiaoDott Revolutionizes Italian Healthcare with €1.5 Million Pre-Seed Funding to Tackle Phone Overload

In a significant leap forward for healthcare technology in Italy, CiaoDott, a pioneering vertical voice AI platform tailored for the Italian medical sector, has successfully raised €1.5 million in a Pre-Seed funding round. The investment, led by The Techshop, with participation from Vento, Club degli Investitori, Growth Engine, and Alpha Venture, marks a pivotal moment for the company as it seeks to address one of the most pressing challenges in Italian healthcare: the overwhelming volume of phone calls to medical centers.

Founded in 2025, CiaoDott is on a mission to transform how patients interact with healthcare providers. In Italy, the phone remains the dominant channel for patient communication, with over 70% of appointments booked via telephone and nearly a third of calls going unanswered. This inefficiency not only frustrates patients but also diverts valuable time and resources away from patient care. CiaoDott’s AI-driven solution autonomously handles 70% of calls, managing everything from appointment bookings to answering common inquiries, thereby freeing up healthcare professionals to focus on what truly matters: patient care.

The timing of CiaoDott’s innovation couldn’t be better. Italy dedicates 9.4% of its GDP to healthcare (OECD data), and with 123,000 medical facilities—including clinics, diagnostic centers, and dental offices—there is a clear and growing demand for advanced technological tools to streamline operations. CiaoDott’s vertical approach ensures that its AI is finely tuned to the specific needs and workflows of the Italian healthcare system, offering a level of reliability and accuracy that generic solutions simply cannot match.

The company has already made strides in the market, collaborating with notable organizations such as Politerapico Monza, Benacus Lab, and Centro Medico Manara. These partnerships underscore the real-world applicability and effectiveness of CiaoDott’s technology. Riccardo Morotti, CEO and Co-Founder of CiaoDott, expressed his enthusiasm for the funding round, stating, “This round represents an important recognition of the work we are doing to bring concrete innovation to the Italian healthcare sector. In this sector, a generic solution is not enough, and only a vertical approach allows AI to follow the correct flows with reliability. We want to give back valuable time to professionals, allowing them to focus on what really matters: patient care. This capital will enable us to accelerate technological development and deliver our solution to an increasing number of healthcare organizations across Italy.”

Gianluca D’Agostino, Founder and Managing Partner of The Techshop SGR, echoed this sentiment, praising CiaoDott’s team and solution. “CiaoDott embodies a close-knit and competent team and a well-calibrated solution for a real problem, corroborated by ambition and a fast learning attitude. The evidence of product-market fit is concrete and measurable: active collaborations with clinics, contracted revenues, and customer satisfaction in the management of complex booking flows. The maturity achieved by voice models today opens a real window to automate end-to-end processes that until yesterday absorbed a significant share of professionals’ time, and CiaoDott is in the best position to grasp it.”

With the new funding, CiaoDott plans to enhance its platform to cater to a broader range of medical specialties, including orthopedics, dentistry, and dermatology. Additionally, the company will invest in strategic marketing initiatives to expand its reach and impact across Italy. As CiaoDott continues to grow, it is poised to become a cornerstone of digital transformation in Italian healthcare, setting a new standard for efficiency, patient satisfaction, and professional productivity.

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