Samsung Care+ Gets a Major Upgrade: 5 Years of Protection, Unlimited Repairs, and 175 New Walk-In Centers Across Europe

Samsung is leveling up its device protection game with a sweeping overhaul of Samsung Care+, the company’s premium protection plan for Galaxy devices. The revamped program is rolling out across multiple European markets, bringing with it a host of enhancements designed to give users more flexibility, convenience, and peace of mind than ever before.

From 3 to 5 Years of Coverage

One of the most significant changes is the extension of device protection from three years to an impressive five years. This move aligns Samsung’s offering more closely with the longevity of modern smartphones and tablets, ensuring that users are covered for the entire lifespan of their devices.

Unlimited Repairs for Accidental Damage

Gone are the days of worrying about a limited number of repairs per year. Samsung Care+ now offers unlimited accidental damage cover, protecting against knocks, drops, and spills. Whether you’re a bit clumsy or just unlucky, you can rest easy knowing that any damage to your Galaxy device will be repaired by Samsung-certified technicians.

The excess fee has also been streamlined, offering a consistent charge regardless of the type or extent of damage. This transparency in pricing is a welcome change for consumers who have often been left guessing about repair costs.

24/7 Support and Expanded Network

Samsung has recognized the need for round-the-clock support in our always-connected world. The new Care+ program offers 24/7 assistance, ensuring that help is always just a phone call or click away, no matter the time of day or night.

To make accessing this support even easier, Samsung has expanded its network of walk-in repair centers. A whopping 175 new locations have been added across Europe, bringing the total number of accessible repair points to new heights. This expansion means that whether you’re at home or traveling, a Samsung-authorized repair center is likely never too far away.

Flexible Options for Every User

Understanding that one size doesn’t fit all, Samsung has introduced more flexible payment and coverage options. Users can now opt for a monthly payment plan that extends up to 60 months, providing long-term protection with the freedom to cancel at any time. For those who prefer a fixed-term option, a two-year policy is available with a single upfront payment.

Enhanced Device Longevity

Samsung Care+ now goes beyond just fixing accidental damage. The program includes coverage for mechanical and electrical failures that occur after the standard warranty period expires. This extended protection ensures that your device remains functional throughout the entire coverage period.

In a nod to the importance of battery health, Samsung is offering free battery replacements for devices where the capacity falls below 80% after the end of the standard manufacturer warranty. This proactive approach to device maintenance could significantly extend the usable life of many Galaxy devices.

Optional Theft and Loss Protection

For those seeking even more comprehensive coverage, Samsung Care+ now offers an optional theft and loss protection add-on. This premium feature promises to dispatch a replacement device within 48 hours of an approved claim, minimizing disruption to the user’s daily life.

To enhance security, Samsung is utilizing Knox Guard technology to remotely block missing devices, protecting personal data and preventing fraudulent use. This added layer of security is becoming increasingly important as our devices store more and more sensitive information.

Richard Chang on the Revamped Care+

Richard Chang, Corporate Vice President of the Mobile Division at Samsung UK & Ireland, emphasized the customer-centric approach behind these changes:

“We’ve listened to our customers and completely transformed what Samsung Care+ should be. Device protection now matches a reality where people are always connected and on the move. That’s why, going forward, customers will receive unlimited repairs instead of two a year, protection for up to five years instead of three, and 24/7 support instead of limited working hours. We’ve also added 175 new walk-in repair locations across Europe; So, whether you’re at home or abroad, help is always nearby. Samsung Care+ now works as hard as our customers do.”

Looking Ahead

This comprehensive overhaul of Samsung Care+ demonstrates the company’s commitment to providing top-tier after-sales service and support for its Galaxy ecosystem. By addressing common pain points and anticipating user needs, Samsung is positioning itself as a leader in device protection and customer care.

As smartphones and tablets become increasingly central to our daily lives, the importance of robust protection plans cannot be overstated. Samsung’s enhanced Care+ program offers a compelling option for Galaxy users looking to safeguard their investments and ensure their devices remain in top condition for years to come.

For more detailed information on the program, including any restrictions and limitations, interested users can visit Samsung’s official website or consult with their local Samsung representatives.

Tags:

Samsung Care+, Samsung, device protection, Galaxy devices, smartphone insurance, tech news, European markets, unlimited repairs, walk-in repair centers, 24/7 support, extended warranty, battery replacement, theft protection, Knox Guard, Richard Chang

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