KY to use 12M to boost internet access in underserved communities / Public News Service

Kentucky is set to spend $12 million over the next three years to boost internet access in communities across the state. The funding will go toward more resources to make devices affordable, and improve digital literacy skills and cybersecurity awareness.

The National Telecommunications and Information Administration approved the state’s digital equity plan earlier this year, unlocking more federal dollars to address broadband barriers.

Beth Brinley, deputy secretary of the Kentucky Education and Labor Cabinet, said the plan will help ensure residents have the technology skills needed to improve economic opportunity and quality of life.

“We want to make sure that all of those populations are empowered to fully participate in Kentucky’s economy and to develop meaningful relationships through civic engagement and other activities,” she explained.

She said more than 500 local partners, including libraries and advocacy groups, will participate in the digital equity initiative. The effort comes as the Biden administration ends its Affordable Connectivity Program. The federal program, which expired on June 1, helped more than 450,000 Kentucky households pay for monthly internet service.

Gary Adkins, volunteer state president of AARP Kentucky, added that for many of the state’s older residents, high-speed internet is not a luxury, but an essential tool for navigating modern life.

“In order to access government services, participate in virtual medical services, maintain employment, find employment, just the daily needs and being able to connect socially,” Adkins said.

According to federal data, 59% of people age 65 and older living in poverty use the internet in their homes, compared to 98% of low-income adults ages 18-49.

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Saturday is World Elder Abuse Awareness Day and AARP Maryland is observing its annual PROTECT Week to highlight elder financial abuse.

FBI data from 2023 showed more than 100,000 Americans age 60 and older were scammed out of more than $3.4 billion, representing an 11% increase over the year prior. Advocates encouraged seniors to shred financial documents but with so much personal information available online, it may seem unnecessary.

Jennifer Holz, associate state director of outreach for AARP Maryland, said fraudsters are not necessarily dumpster diving.

“So many crimes are committed by loved ones, or by caretakers, or friends and neighbors who you wouldn’t necessarily suspect, and who may be entering the home on a regular basis,” Holz pointed out. “It’s still very important to get rid of those documents because oftentimes you’re kind of surprised by the person who ends up committing these crimes.”

While many scams are based in email and text messages appearing to originate with financial institutions or government agencies, many fraudsters still use phone calls. The FBI reported tech support scams are on the rise with fraudsters purporting to work for a legitimate company offering victims a refund, among other ruses.

Holz noted scammers often have some personal information on hand, giving them the appearance of legitimacy.

“These folks are professionals, they sound legit, they oftentimes already have some information about you,” Holz explained. “They’re just asking you for those extra identifiers, like your Social Security number or your birth date. And by you providing that last piece of the puzzle, you are allowing that scammer to enter your account.”

One common fraud targeting seniors is the so-called “grandparents scam” which involves a caller posing as a loved one in crisis needing money. A relatively new angle on this scam involves using artificial intelligence to mimic the voice of a loved one. Fraudsters may also utilize caller ID spoofing to make even the phone number appear legitimate. Holz emphasized the grandparents scam can fool people by placing them in a heightened emotional state.

“What the scammer is doing is creating this sense of urgency or what we call ‘the ether’ in that other person, and making them feel like they need to act right now to help out their loved one,” Holz added.

In 2023, the FBI received nearly 2,000 fraud complaints from Marylanders 60 and older reporting more than $72 million in losses.

AARP Maryland will host a number of in-person and online events this week including free document shredding at six locations around the state.

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In Michigan, 22% of people are enrolled in Medicare for their health coverage, and scams are on the rise.

Nationally, Medicare loses about $60 billion a year to a combination of fraud, errors and abuse. To combat these issues, this is Medicare Fraud Prevention Week. Senior organizations in Michigan and across the country are using media and mailers to raise awareness.

Shari Smith, manager of the Michigan Medicare Assistance Program at AgeWays, an Area Agency on Aging, said if anyone calls and says they’re from Medicare, it’s a scam – because Medicare doesn’t call people.

“They’ll call and they’ll say, ‘I’m from Medicare and we’re calling to confirm your number. Is it 1-2-3-4-5?’ for example,” she said. “And you’re taken by surprise and you go, ‘Oh no, it’s 6-7-8-9-10.’ And you’ve just given them your Medicare number.”

Smith said if someone calls saying they are from Medicare, hang up immediately. Last year, 23 home health-care operators in Michigan were charged with fraud for billing Medicare more than $61 million for services they didn’t provide.

Medicare fraud investigators have said scammers usually misrepresent a diagnosis, an identity, the service provided, or other facts to justify asking for information or payment. It isn’t just callers: Health-care providers may also be prescribing or providing excessive or unnecessary tests and services.

Smith shared another important tip to help seniors fight back.

“To check their Explanation of Benefits or Medicare summary notices every month,” she said. “There will sometimes be charges on there for goods or services that they didn’t receive – and that’s where the money’s really piling up.”

Health-care providers are encouraged to help by talking to their older patients about health-related scams, which range from offering durable medical equipment to genetic testing, to bogus “microchipped” Medicare cards, claiming Medicare will pay for them.

In Michigan, a person found guilty of Medicare fraud should expect to spend up to 10 years in prison per count.

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Newly signed Connecticut laws can improve access and the quality of health care for seniors.

One significant change is extending a pandemic-era telehealth law slated to sunset this month. The law authorizes more types of health care providers to offer telehealth services and lets out-of-state authorized providers practice in Connecticut.

Nora Duncan, state director for AARP Connecticut, said the law also makes it a cost-effective health care option.

“You can’t charge an uninsured patient more than the Medicare reimbursement rate for telehealth services, for instance,” Duncan explained. “An HMO, for instance, can’t reduce the amount of reimbursement they pay to telehealth providers for covered services appropriately provided through telehealth instead of in person.”

She added the law prevents reimbursement rates from biasing providers for or against telehealth. Surveys show seniors use telehealth more with 70% of adults 50 and older saying they are comfortable with the services. But some older adults prefer in-person visits for diagnosis accuracy, thoroughness, and providing a personal touch.

Some bills failed to pass through the General Assembly. One bill would have put enforcement mechanisms in place for the My CT Savings program. It would require businesses with five or more employees to provide payroll deductions into retirement savings.

Duncan emphasized compliance with the program is important.

“Employees don’t have to participate in this program, they can opt out, but employers do need to offer it,” Duncan noted. “I think a stick associated with failing to comply with the law is important and we’ll be back to get that done next year.”

While the bill passed through the Senate, it did not make it through the House. Along with reintroducing the bill, Duncan added in the 2025 legislative session, work will be done to build off other legislation like continuing to improve the quality of care in nursing homes.

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