Thousands of NAB customers are facing issues accessing their banking app and internet banking. The major bank said it is currently working to resolve the issue.
Customers trying to access internet banking are being met with a message reading that confirms the service “isn’t working at the moment”. The bank has also confirmed the app is not available.
“We’re aware of an issue currently impacting some of our services including internet banking, mobile and desktop,” NAB told customers on social media.
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“We’re sorry for any inconvenience this is causing. Our teams are working to resolve this ASAP. We will keep you updated.”
On NAB’s website, customers are advised they still use telephone banking for anything urgent.
NAB customers first started reporting issues this morning, with Down Detector showing a spike of nearly 1,400 outage reports at 1:30pm today.
Frustrated customers have taken to social media to complain about the outage, with some sharing that they were unable to pay their bills or make urgent transfers.
“Have bills and things I need to pay and can’t… hope it’s up and running soon,” one said.
“Thanks NAB. Now I can’t transfer money to pay for my 600 dollar Woolworths groceries,” another said.
NAB was most recently hit with an outage in November last year, with mobile app, internet banking and NAB Connect services impacted.
More to come.
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