Some El Pasoans with Spectrum internet found themselves without service most of the afternoon, Tuesday, July 16.
A spokesperson with Spectrum, the second largest cable operator in the United States, said the outage was not widespread, but affected a specific neighborhood for about seven hours. On social media, some residents in East El Paso, noted the outage.
According to Spectrum, the teams were notified about the outage around 1 p.m.
“Our crews responded to the impacted area and noticed a fiber optic cable had been cut. Further investigation into the issue showed the damage was caused by a non-Spectrum company who damaged the line during construction,” a spokesperson said in an email.
All services were restored by 8 p.m.
Spectrum internet outage map
To find out or report an outage, Spectrum customers can report it on a Spectrum internet outage map.
Go to istheservicedown.com In some cases, Spectrum has sometimes offered some customers credits and other compensation for the inconvenience.
More: City again selling West El Paso land where Amazon facility was proposed
María Cortés González may be reached at 915-546-6150; [email protected], @EPTMaria on Twitter; eptmariacg on TikTok.
This article originally appeared on El Paso Times: Spectrum internet outage in El Paso July 16 explained
#Spectrum #internet #outage #July #Paso #neighborhood #due #damage,
#Spectrum #internet #outage #July #Paso #neighborhood #due #damage
