Today, Spence is singing a different tune. Turns out, the app that was supposed to help music lovers overcome the frustrations and challenges of today’s fragmented streaming landscape, has become the source of frustration among many of the company’s loyal fans.
“We know that too many of you have experienced significant problems with our new app which rolled out on May 7, and I want to begin by personally apologizing for disappointing you,” Spence wrote today in a blog post…I assure you that fixing the app for all of our customers and partners has been and continues to be our number one priority.”
Within weeks of the app’s release, the complaints started piling up on the Sonos Community forum. Speaking for many, wdunsford wrote: “Is this progress? No! The new app has so many problems with it and functionality that simply isn’t an improvement.” AndrewR574 shared his frustrations in a word: “The new Sonos app is awful…”
Paul Salzer summed it up this way: “It pains me to read all the comments and complains your loyal customers are sharing with you. Not just in this community but in social media worldwide. The web is full of it. My previous company and I personally were one of the early supporters and financiers of your company and products and accompanied your growth and success…We have actively promoted your brand to family and friends over the years and most followed the advice. Since the release of your latest App, this has now backfired badly.”
“We developed the new app to create a better experience, with the ability to drive more innovation in the future, and with the knowledge that it would get better over time,” Spence continued. “However, since launch we have found a number of issues. Fixing these issues has delayed our prior plan to quickly incorporate missing features and functionality.”
Sonos has been releasing new software updates every two weeks or so since the app launched, with “each making significant and meaningful improvements, adding features and fixing bugs,” according to Spence, trying to find a hint of good in the self-imposed chaos. He pointed the weary to the support section of sonos.com, specifically Release notes for Sonos updates.“While these software updates have enabled the majority of our customers to have a robust experience using the Sonos app, there is more work to be done,” Spence said.
Sonos says it will continue making updates with a bi-weekly cadence and share detailed notes on what was accomplished with each release.
Updates slated for July through September include:
• Improving stability when adding new products
• Implementing Music Library configuration, browse, search, and play
• Improving volume responsiveness
• User interface improvements based on customer feedback
• Improving overall system stability and error handling
• Improving alarm consistency and reliability
Updates slated for September and October include:
• Restoring edit mode for Playlists and the Queue
• Improving functionality in settings
Spence said Sonos will continue to share what’s coming next on its Community page.
#Sonos #Apologizes #Botching #App #Redesign,
#Sonos #Apologizes #Botching #App #Redesign
